Monthly plan pricing shown above applies to new customers signing up to a minimum term of 6 months as per the WP 24x7 support terms of service. eCommerce, Membership, LMS, and websites with advanced functionality must join the Advanced plan.
For a single issue emergency fix or any support plan, you can get started instant. The Registration process is simple and only takes 5 minutes. After login to your account you will have access to our client portal where you can immediately begin to request any help or support.
We need your website domain (address) and your WordPress CMS credentials (user and password). In order to offer a truly comprehensive 24/7 service that enables us to fix your website under any circumstances, we also ask for your hosting provider credentials. Quite often, in the worst case scenario of a website going down, we’ll most likely need access to the control panel of the website via your hosting arrangements, hence the importance of holding this information.
We’ve developed our own custom client portal providing a support ticket system, a dashboard with key metrics in relation to your website and other useful features. One of our team would be happy to run through a demo of our portal – Simply contact us to arrange at your convenience.
Once you signed up for account you can simply raise a ticket or call tollfree number for live support.
our 24×7 team is highly responsive to any support tickets,chat or call You can raise a ticket or directly chat or you can call for live support.
Yes, support tickets can be raised anytime 24×7. via call chat or emails Critical issues flagged as high priority are looked into ASAP.
There is no limit on the number of support tickets you can submit. However, if any requests fall outside of the scope of your plan or the time it takes to make the changes you’ve requested is greater than any inclusive improvement time, we’ll raise a quote to let you know the cost of completing such work.
Yes, you can call wp24x7support any time 24×7 our highly responsive team help you fix your website issues.
We monitor your website 24x7x365 and manually login to check your website once a week with Business and Advanced Plans (bi-weekly with Standard and Pro Plans) and apply any plugin, core and theme updates. Unlike other providers that use automated methods to manage updates, our team of WordPress experts check your website to ensure there are no issues after updates have been applied. If any issue or conflict is found we work on this until it’s resolved.
For Pro, Business and Advanced Plan customers we offer unlimited bug fixes for the life of your plan. Any fix to your WordPress website is covered even its small or big issue.
For Standard and Pro Plan customers our support team take daily offsite backups of your entire website and database, storing on our secure cloud server. For Business Plan customer we take backups every 12 hours and Advanced Plans we take backups every hour. We keep 90 days of backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
Page loading speed optimization work is included for Business and Advance Plan customers. We work to not only optimise your website for faster loading times but continue to monitor and smooth the speed your website
We install a plugin endpoint firewall and malware scanner. To scan your website regularly and if found any bug scanner detect and remove it at the same time you can be confident your site is secure and running smoothly with wp24x7support.
General website level SEO optimisation is included for Business and Advance Plan customers (this does not include in-depth on or off page SEO work). we run a SEO Scan on your website and analyis it and share an audit report with you and guid you how to improve your website performance We then work on improving and fixing website issues to give you a higher score making sure your website is in great overall SEO shape.
Yes, if you require a custom development project, we can provide an estimate to carry out any type of custom development work. This can include working on your existing WordPress website through to designing a new one from the zero level.
Yes we support woocommerce website our higly experienced team are familiar with this platform and we support many woocommerce websites.
Yes we do provide support anywhere in the world but language of aur all channel of Support is English
Our team is highly experienced front-end, back-end and full-stack developers alongside a team of engineers, ensuring we deliver on client requirements to the highest standards. Our technical team is organized by a team of project managers, overseen by our Chief Technology Officer. The technical know-how of our team is extremely strong and there isn’t much we can’t deliver when it comes to WordPress websites.
We pride our support team in delivering regular customer communication. Each week, once we have applied updates and carried out any regular maintenance, we will send you an email to inform you that with full report of updates and maintenance.
Yes. Our team is located in various locations across the world to ensure someone is available to support your website 24x7x365.
If you’re an existing Pro, Business or Advanced Plan customer we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal ASAP. We monitor all customer websites 24×7/x365 and will alert you in the event an issue is detected.
for our existing customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.
Yes. You can up or downgrade your plan at any time.
f you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you.you can purchase additional time simply contacting on support number or via email
We ask for a six month commitment from you due to the significant work we undertake when onboarding a site. Our business model and pricing is based on the trust of building a long term partnership to look after your website for a very affordable monthly fee. If you extremely unsatisfied with our service within the initial six month, please raise this with our management team and we will be happy to discuss your concerns and identify an amicable resolution.
Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up to your plan, you have a choice to pay directly by debit/credit card or via your PayPal account.